So, a funny thing happened today

I say funny, if you call spilling coffee all over yourself and everything in a 3ft radius! Not fun. Especially when you’re there for a meeting and want to appear professional. Lucky for me, a kind waitress appeared with a damp cloth, whisked off my now half empty latte cup and got me a fresh one. This got me thinking about customer service, and how good customer service is the life blood of any business.

Fancy schmancy branding is great, memorable slogans are awesome, and who doesn’t love a good deal or a discount? But, what really matters is how you’re treated, right? If you’re feeling a bit anxious, and someone gives you a kind smile it’s reassuring. If you’re not quite sure what to expect, and someone explains things patiently to you and is willing to answer every question, even the questions you didn’t know you want answered it makes you feel better doesn’t it?

This is how I want you to feel about you’re experience with Emvivify. From the first call, to post treatment advice I want you to feel relaxed, reassured and comfortable. I want you to feel fabulous, I want the treatments to be absolutely perfect for you and I want you to remember how good it feels to receive good service and to be Emvivified.

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